ski & serve
booking terms and conditions
ALTITUDE MISSION SKI & SERVE BOOKING TERMS AND CONDITIONS
1. Definitions
In these Terms, the following definitions apply: “Confirmation Letter” means the letter from us confirming your booking and sent by post, email or other electronic means; “Contract” means the contract for the provision of the Services; “you” or “your” means the person named as the lead name on the Confirmation Letter; “we” or “us” or “our” means Altitude Mission; “Services” means the provision of catered chalet accommodation to include such additional extras as specified in the Confirmation Letter; “these Terms” means the terms and conditions as set out in this document.
2. Formation of the Contract
2.1 These Terms and the Confirmation Letter form the basis of the Contract between you and us. Any changes or alterations to these Terms must be agreed in writing between you and us.
2.2 Once we have accepted you and any additional members of your party onto Altitude Mission to Ski & Serve, full payment is due to secure your place. See clause 3.5 below for available payment methods. Once we are in receipt of cleared funds, the booking will be confirmed by our Confirmation Letter. Please let us know immediately if any of the details contained in the Confirmation Letter are incorrect. The Contract is made when we are in receipt of cleared funds.
2.3 By making a payment to us, you and all members of your party are deemed to have accepted the Booking Terms and Conditions Altitude Ski & Serve.
2.4 The contract will name the lead person making the booking. If there are more than one of you travelling together, we will require the full name of each member of your group who will then be listed in the confirmation letter.
2.5 We reserve the right to not offer you or any member of your party a place at Altitude Ski & Serve, should we feel you are not suitable for the mission. If this is the case, we will fully refund any monies paid by you in full.
3. Payment
3.1 The total cost of the your (and your party’s) stay at Altitude Mission will be specified at the time of booking and receipt for payment contained in the Confirmation Letter.
3.2 Whilst we would not anticipate any pricing errors at the time of booking, in the event of an obviously incorrect price we reserve the right not to be bound by this and will issue a revised holiday price and request payment of the correct amount.
3.3 Full payment is due before we can confirm your booking.
3.4 We can offer a flexible or deferred payment plan, to help spread the payment. Please contact us for details. Please don’t let the payment date stop you from applying, and also please talk to us before your payment becomes overdue.
3.5 We accept payment in pounds sterling by credit or debit card, by bank transfer to our specified bank account, or by sterling cheque made payable to Altitude Mission.
3.6 If full payment is not received within 15 working days of the due date following one reminder phone call or email to you, we shall have the right to cancel the reservation. Please contact us before this happens.
4. Cancellation
4.1 If you choose to cancel your booking, you must notify us immediately in writing by email or letter. Upon receipt of cancellation, the following refunds will apply:
More than 10 weeks before your arrival, 80% of your accommodation costs and all your transfer costs will be refunded.
Between 6 and 10 weeks before your arrival, 50% of your accommodation costs and all your transfer costs will be refunded.
Less than 6 weeks before your arrival, there will be no refunds.
Please also see Clause 4.6 and please note that depending on the circumstances of your cancellation, you may be able to claim under your travel insurance policy.
4.2 Should you decide to curtail your stay with us, due to injury, or any other reason, we will not refund any part of your stay. You may however, be able to claim under your travel insurance policy, and we will endeavour to provide any appropriate documentation that you require from us for this purpose.
4.3 In the very unlikely event that we have to cancel your booking due to matters within our control, you will be offered a full refund of any monies already paid or a suitable alternative. This however will be the full extent of our liability to you in such circumstances.
4.4 We cannot be held responsible for weather, or for forecasts, or for snow conditions. Should skiing not be possible at certain times of the season due to snow conditions we will not be liable, and no refunds, in part or full will be offered, although please see Clause 4.6.
4.5 We have no control over resort facilities such as ski lifts and/or ski areas, swimming pools, saunas, ice rinks, bus services, après ski activities etc and we will not be liable if some or all of these are closed due to maintenance/refurbishment, adverse weather conditions, lack of tourists, health pandemics or otherwise. We cannot accept any responsibility should such facilities be withdrawn, curtailed or moved at any time, and no refunds, in part or full will be offered, although please see Clause 4.6
4.6 PANDEMIC CLAUSE. Due to the current Covid 19 pandemic, we have adapted and amended our pandemic clause to cover most possible scenarios. We would advise that you have robust travel insurance in place as we cannot offer refunds except in the circumstances detailed below. Please don’t hesitate to get in touch if you have any concerns about booking with us at this time.
In the event of a local or global pandemic prohibiting your travel, or causing the ski lifts of Meribel to close, you will be entitled to a full or partial refund in the following circumstances:
Full refund if non-essential travel restrictions out of your home country or into France remain in place on the start date of your booking, and you do not travel to Meribel. This sub-clause only applies to guests with a booking for a maximum of 7 days.
Full refund if all ski lifts within the Meribel Valley remain closed on the start date of your booking and you choose not to travel to Meribel. This sub-clause only applies to guests with a booking for a maximum of 7 days.
Partial refund on a pro-rata basis if non-essential travel restrictions out of your home country or into France cause you to arrive in Meribel late or leave Meribel early.
Partial refund on a pro-rata basis if the authorities ask us to leave Meribel due to a pandemic, and as a result reduce the length of your stay with us.
If the ski lifts close and the authorities allow us to stay in Meribel, we will continue to run Altitude Mission, and concentrate on discipleship and outreach where appropriate. We reserve the right to move you to alternative accommodation if necessary. No refunds will be due in this scenario.
In all circumstances, the decision to operate Chalet Altitude or to repatriate you will be the decision of the management of Altitude Mission based on current advice and regulations of the local and national authorities. Should you make the decision not to come to Meribel, or to return home early this will be at your cost, and you will be entitled to a pro-rata refund as detailed in the sub-clauses 4.6.1 to 4.6.5.
Clause 4.6 only applies to a pandemic closure of the ski resort, and not closure due to poor snow conditions (see Clause 4.4).
5. Accuracy of Information
5.1 To the best of our knowledge the information contained on our website and in our marketing materials is correct at the time of publication. However, we reserve the right to make changes after publication and cannot be liable for inaccuracies. We will however endeavour to inform you of any material changes at the time you book. Pictures shown on the website and in marketing materials are intended to give an indication only of the general appearance and standard of the accommodation and resort.
5.2 Verbal descriptions, assurances and agreements can seldom be confirmed or amicably clarified in subsequent disputes and for this reason we do not accept liability for them. If you wish to include such items within the Contract you should request them in writing and acceptance will be established only on dispatch of written confirmation by us, separate and additional to the Confirmation Letter.
6. Your responsibilities to us
6.1 Please specify any special requests you may have (such as particular dietary requirements or special facilities needed) or any other requirements you consider important, at the time of application.
6.2 We will try and meet any special requests but cannot guarantee to do so. Special requests do not form part of the Contract and we will have no liability if they are not met.
6.3 Please let us know of any pre-existing medical conditions that may affect your ability to Ski & Serve with us. We will keep this information strictly confidential. We cannot offer a refund should your medical condition necessitate non-completion of your trip.
6.4 You must have a valid passport for the entire duration of your stay with us, and any necessary visas. If you are refused entry into France for any reason, your course fee will not be refunded.
7. Damage and Behaviour
7.1 We reserve the right to recover the cost (or estimated cost if an actual cost is not yet known) of any loss, damage or breakage of anything belonging to or contained within the chalet caused by you, either before you depart from the chalet, or retrospectively. In order to indemnify ourselves against unwanted or unneeded charges from the chalet owner, we will automatically charge this amount to your payment card, with no obligation to notify you prior to this happening.
7.2 No pets are allowed. Please note, there will be a chalet dog living with us for the season, so please let us know if you are allergic to dogs.
7.3 Smoking is only permitted on chalet balconies.
7.4 You will obey the rules of the land, and we reserve the right to terminate your stay with us should you not do so.
7.5 If you feel you are being treated unfairly, you must contact the Altitude Mission resort management immediately. If the situation is not resolved satisfactorily, you must put it in writing within 10 days, by email.
8. Insurance
8.1 We require you to have full travel insurance cover in place for the duration of your stay. You must provide us with a copy of the insurance schedule at the time of booking confirming the period of cover, or if you renew your travel insurance between booking and the start of your stay, to provide a full copy of your insurance schedule not less than 14 days before the scheduled start of your stay.
9. Liability
9.1 We shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by you which is or are incomplete, incorrect or inaccurate.
9.2 We will take all reasonable actions and precautions to ensure your safety, but you acknowledge that skiing is an activity that carries a risk of accident or injury.
9.3 We shall not be liable to you for any unforeseeable loss or damages arising from the provision (or non-provision) of the Services, if the delay or failure was due to an act of God, war, terrorism, power failure or any other cause beyond our reasonable control.
9.4 We accept responsibility for any loss or damage to you, that results from our failure to perform. Our liability will be limited to the cost of your booking with Altitude Mission.
9.5 We cannot accept responsibility for costs incurred by you as a result of your unsuitability for Altitude Mission (for example fitness levels).
9.6 For the purposes of all of clause 9, “We” includes our employees, sub-contractors, licensors, and suppliers, who shall therefore have benefit of the limits and exclusions of liability set out in the Clause in the terms of Contracts (Rights of Third Parties) Act 1999.
9.7 We cannot accept responsibility for any delays you incur whilst travelling to Meribel.
9.8 All personal effects belonging to you and any ski equipment hired or belonging to you, are your sole responsibility. We will accept no liability for any loss or damage to such items.
9.9 Nothing in these Terms affects any liability for death or personal injury caused by our negligence or for fraudulent misrepresentation, or your statutory rights as a consumer.
10. Complaints Procedure
10.1 Should you have any reason to complain about our performance, or the services we are offering, in the first instant please talk to the on-site management, and we will endeavour to resolve the issue quickly.
10.2 If a problem still persists, please write or email us, at the time, and no later than 10 days after the end of your stay with us.
10.3 If we cannot resolve a dispute reasonably, you can call upon a scheme administered by the United Kingdom’s Chartered Institute of Arbitrators (www.ciarb.org).
11. Data Protection
We will only use personal information provided by you for the purpose of providing the Services, or for informing you of the availability of similar services, unless you agree otherwise.
12. Use of images
12.1 We reserve the right to take photo and video footage of you during the season, and to use this for no other reason than to promote, publicise and fundraise for Altitude Mission. Should you not wish to be included in photos or video footage, please let us know in writing before your trip.
12.2 Should you provide us with any photos or video that you have taken whilst in Meribel, we would only use this to promote, publicise and fundraise for Altitude Mission, and we will use any images on the understanding that they are royalty-free.
13. General
13.1 Nothing in this Contract gives any right to any third party to enforce any provision under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
13.2 This contract is subject to English Law, and is subject to exclusive jurisdiction of the English courts.